Q: Why am I receiving emails from Orion Routes?

A: If you have received an email from us, it is likely due to previous business interactions with you or an associated artist. You may unsubscribe at any time at the bottom of our emails.

Q: How can I book an artist through Orion Routes?
A: Please complete our specialized booking form or send an email outlining your event requirements. Our team will assess your request and respond within 48 business hours.

Q: What is your deposit policy?
A: A 20% non-refundable deposit is required upon confirmation of the booking to secure the artist's commitment.

Cancellation Policies
Q: What is the procedure for cancellations?
A: Our contracts include comprehensive cancellation clauses to protect both the venue and our artists. A minimum notice of two weeks is required for all cancellations. Deposits are non-refundable.

Q: What about private events?
A: For private engagements, a 50% non-refundable deposit is required. Cancellations do not permit refunds or rescheduling.
Q: When is the final payment due?
A: The final payment is generally due on the day of the event. Alternative arrangements can be discussed in advance.

Q: Why do you require a contract?
A: Contracts are integral for ensuring transparent and accurate communications. Events with legally binding contracts tend to proceed more smoothly, reducing potential conflicts or misunderstandings.
Q: What are your business operating hours?
A: Our office hours are Monday to Friday, 9 a.m. to 5 p.m. EST. We observe all major U.S. holidays.
Q: I am an artist interested in representation. How can I proceed?
A: We continually seek to work with talented artists. If you're interested in representation, please contact us for an initial consultation.

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